Exchange Policy

If you're not satisfied with your purchase, we accept returns as long as the product meets the following criteria.

Eligibility for Return

• Products must be returned within 7 days from the date of delivery.
• The product should be in unused, undamaged condition with original packaging and tags intact.
• Non-returnable items: Products that have been used, damaged, or altered in any way are not eligible for return. Products such as intimate wear, cosmetics, and perishable goods are also excluded from the return policy.

Return Process

1. Request for Return: Reach out to us via +91 9966499917 (Call/WhatsApp) or email contact.zenkart@gmail.com to initiate a return.
2. Approval: Once your return request is received, we will review it and notify you whether the return is approved or not based on the eligibility criteria.
3. Return Shipment: If your return request is approved, we will provide instructions for returning the item(s) to our address:
   • Head office: D. No: 6-2-35, 3rd floor, Sai Kidambi Towers, 2/1 Arundelpet.
4. Return Processed: After receiving the returned product in its original condition, we will process the return either as store credit or refund (depending on your preference).

Conditions for Return

• Refunds will be processed only if the product is deemed eligible and is returned within the required time frame.
• Store credits can be issued for items that do not meet the criteria for a direct refund.
• Shipping charges are non-refundable. The return shipping costs are to be borne by the customer unless the product received was defective or incorrect.

Exceptions

• If the product you received is defective, damaged, or an incorrect item, please contact us immediately within 24 hours. We will arrange for a free return shipping and either replace or refund the product.

How to Contact Us for Exchange/Return:

• Call or WhatsApp: +91 9966499917
• Email: contact.zenkart@gmail.com
• Head Office Address:
  D. No: 6-2-35, 3rd floor, Sai Kidambi Towers, 2/1 Arundelpet.